All cancellations must be made either in person at the Spa or via phone to 0121 273 1000 or 1021 273 1050.

Late arrival will be treated as a cancellation in part and you shall only be entitled to the remaining duration of your booking. For example, if you arrive 15 minutes late for an hour booking you will only receive 45 minutes' worth of treatment.

Arrival over 30 minutes late for a 50 minute treatment or 10 minutes late for a 25 minute treatment will be considered to be a no-show and the booking cancelled. The same will be applied if over 60 minutes late for a Spa Access reservation.

Cancellations for spa treatments must be made 3 days / 72 hours before the treatment. Any cancellations after this time will incur a 100% cancellation fee.

Cancellations for spa packages must be made 1 week / 168 hours before the date of the package. Any cancellations after this time will incur a 100% cancellation fee.

Any cancellations made without sufficient notice shall be charged the full price of the booking.

Cancellation of a ‘complimentary consultation’ without sufficient notice may lead to you being barred from the premises.

If you fail to secure a booking with a credit card where required the Spa can cancel the booking without notice.

Furthermore, the Spa reserves the right in exceptional circumstances to change or cancel your reservation. If this does arise you can accept the changes as notified, make alternative arrangements with us, or cancel your booking.